Refund policy

Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help. All returns and refunds are handled at the sole discretion of AUM Premium after verification and confirmation by our quality team.

 

 

Product Nature & Storage

AUM Premium water is a natural product — slight variations in taste, pH, or mineral content are normal and not considered a defect.

Customers are responsible for proper storage after delivery. Bottles must always be kept upright, away from direct heat and sunlight. Any spoilage, leakage, or change in taste due to improper storage will not qualify for replacement or refund.

 

 

Return Policy

  • Return requests must be raised within 24 hours of product delivery.
  • The product must be unused, sealed, and in its original packaging along with the delivery carton.
  • No return will be accepted if:
    • The seal is opened.
    • The bottle or carton is tampered after delivery.
  • Non‑returnable items include:
    • Opened bottles
    • Custom or subscription packs
    • Bulk orders (once dispatched)

Photo and video evidence are mandatory for any claim:

  • 360‑degree photos of the product
  • Shipping label
  • Batch number
  • Video proof of leakage or damage

Returns without visual proof will not be processed.

 

 

 

Courier Acceptance Rule

Customers must inspect the parcel at delivery before accepting it. If the parcel is accepted without checking, “damaged in transit” claims will not be entertained. Minor dents or surface marks that do not affect the product quality are eligible only for replacement, not refund.

 

 

AUM Premium Inspection Rights

All returned items undergo inspection by our internal team. AUM Premium reserves the right to approve or reject a refund or replacement based on the findings. Our decision will be final and binding.

 

 

Refund Policy

  • Once we receive and inspect your return, you will be notified about the status.
  • Approved refunds will be initiated to your original payment method within 3‑7 business days.
  • Actual refund credit depends on your bank or payment gateway policies, which are beyond our control.
  • Bank delays are not AUM Premium’s responsibility.
  • For minor leaks or dents, only replacement will be offered.
  • Refunds are valid only if the product is damaged, expired, or verified defective by our team.
  • Refund or replacement will not be given if the damage occurred after delivery or due to wrong storage.
  • The cancellation will only be initiated if we receive a request on email from you within one hour of placing the order or before your order has been dispatched.
    *Note: Pre-paid orders are not eligible for a refund on cancellation. In case you wish to modify or cancel a prepaid order, a credit voucher/coupon equivalent to the amount will be issued which you can use against future orders.

 

Bulk Orders

No refunds on bulk orders once dispatched. All delivery concerns for such orders must be reported immediately upon receipt.

 

 

Misuse & Chargeback Policy

  • Claims arising from personal health reactions, improper handling, or misuse of the return policy will not be accepted.
  • Fraudulent or unjustified chargebacks will be contested with supporting evidence submitted to the payment provider or bank.
  • Any chargeback raised without first contacting AUM Premium will be treated as policy misuse.

 

 

Food Safety & Compliance

AUM Premium follows FSSAI guidelines and adheres to all safety and hygiene standards. Lab test reports and compliance documents are available upon request.

 

 

Consumption Guideline

Once opened, the water must be consumed within 24 hours. Any change in the product’s quality or taste after opening is not eligible for refund or replacement.

 

 

Medical Disclaimer

AUM Premium is not a medical or therapeutic product and does not claim to offer any medical benefits.

 

 

Platform Disclaimer

Products purchased through third‑party platforms (such as Blinkit, Amazon, Swiggy, etc.) will follow the respective platform’s return and refund policy. AUM Premium is not responsible for their pricing, delivery, or policy differences.

For direct purchases from shop.aumpremium.com, this Return & Refund Policy applies.

 

 

Contact Us

If you have any questions about returns, storage, or refunds, please contact us at:
 📞 +91‑9311654435
 📧 connect@aumpremium.com